At Tie It Up, we understand that the shipping and return processes are critical components of the customer experience. Our policy is designed to ensure that our customers receive their products in a timely manner while also providing a straightforward return process if needed.
Shipping Information:
We offer a variety of shipping options to accommodate our customers' needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for those who require faster delivery. Our shipping partners are selected based on their reliability and efficiency, ensuring that your order arrives safely and promptly.
All orders are processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment. It is important to note that shipping times may vary based on location and external factors such as weather conditions or holidays.
International Shipping:
We are pleased to offer international shipping to select countries. Delivery times for international orders may vary significantly based on the destination and customs processing times. Customers are responsible for any customs duties or taxes that may apply upon arrival in their country.
Returns Policy:
We strive to ensure that our customers are satisfied with their purchases. If for any reason you are not completely satisfied with your handbag, we offer a return policy that allows for returns within 30 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.
To initiate a return, please contact our customer service team, who will provide you with a return authorization and instructions on how to proceed. Customers are responsible for return shipping costs unless the item received was defective or incorrect. In such cases, we will cover the return shipping expenses.
Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, we recommend returning the original item and placing a new order for the desired product.
At Tie It Up, we are committed to providing quality products and exceptional customer service. Our shipping and returns policy reflects our dedication to ensuring a positive shopping experience for our customers.
© 2024 TIE IT UP , Inc.
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